Services
On Demand Software Development, Call Center Management & Tech Consulting.
Call centers are money machines when scaled correctly. But most call centers reach their limits very fast as their software systems can’t keep up. Bad structured data bases, bad call quality control and bad customer management are just a few of the most common problems call center run into when peaking over the magic number of 50 call center agents. Before 50 call center agents, mostly everything can be controlled by a regular human ressource, but after going into levels like 100, 250 or even 1000+ agents it is not possible to control and maximize everything by hand. You need software. You need very good and customized software which mimics all of your complex processes.
Prototype & Wireframing
We develop from scratch to make everything perfectly fit to your needs. Every call center has unique and complex processes which we included in the software.
Call Monitoring
Monitor all kind of calls and integrate it with AI sentiment surveillance to detect quality issues without human interaction.
Dashboard Analytics
Get deep and real-time insights about your call center. Track down problems, make quick decisions and see which products and agents perform best.
Hardware Consultation
Call centers need physical hardware, too. We know perfectly which hardware you need for your call center. From noise cancelling headsets to barebone servers.
Step up secure backups with our freshly release Cyphershare-Solution.
-DDoS Protection
-Integrated Anti Virus
-On Demand Security options
-Multi Location Mirros
Satisfaction Guaranteed
Fast Development
We have a saying. “What 2 software developers can achieve in 2 months can be achieved by 1 software developer in 1 month”. This is true. Better get a few high skilled software developers than a big team.
Resonable Prices, High Quality
We are not cheap and we don’t want to be cheap. We want to give our clients a good and working solution. We saw many clients
High Skilled Team
We assure that our team consists out of high skilled professionals who will do the job for you.
Our Motto
Satisfaction is a rating.
Loyalty is a brand.
– Shep Hyken